This article walks you through the steps to reset a password when reset links are not an option where SSO is configured. This can only be completed by an Administrator.
Navigate to your account page "https://YourURL/account"
Click on "Team Members"
Click on the Team Member's name
In the Update User Modal, click on "Reset Password"
An email will be sent to the user with the password reset instructions
Instruct the user to check their email Inbox for instructions on how to complete the password reset and follow the steps in the email.
If the user does not find the password reset email in their inbox, instruct them to look in their spam folder
6. Send the following article to the user with exact steps on how to reset their password