If you log into CoAuthor and don’t see the Word Add-in, please follow these steps to add it.
To resolve this issue, follow the instructions below:
Step 1: Log into Word
Step 2: Click the “Add-ins” Button
Go to the Home tab or Insert tab (depending on your version).
Click Add-ins.
Step 3: Click “More Add-ins”
In the My Add-Ins window, click More Add-ins at the bottom.
Step 4: Click on “Admin Managed”
In the Office Add-ins modal, switch to the Admin Managed tab.
Step 5: Click “Refresh”
Click the Refresh button at the top right to update the list.
Step 6: Add the CoAuthor Add-in
Locate the CoAuthor Add-in (name may vary slightly).
Click Add to enable it.
If you still do not see the Word Add-In, please contact support at AI-Support@Certara.com.