You can get help by emailing iq-support@certara.com. This dedicated support channel is monitored by Certara’s IT specialists who are equipped to resolve a wide range of issues.
How to Contact IQ Support
You can get help by emailing iq-support@certara.com. This dedicated support channel is monitored by Certara’s IT specialists who are equipped to resolve a wide range of issues.
What to Include in Your Email
To ensure a faster and more effective response, please include the following details in your support request:
Your full name and department
A clear description of the issue (including steps to recreate)
Any error messages or screenshots (if applicable)
Steps you've already tried to resolve the issue
Response Time
The IQ Support Team aims to respond to all inquiries within one business day. More complex issues may take longer to resolve, but you’ll be kept informed throughout the process.
Common Issues We Can Help With
Login and access problems
Software installation and updates
Troubleshooting application errors
Connectivity and performance issues
Guidance on using Certara tools