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Resetting Password in Air-gapped Environments (Admin-Initiated Process)

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Written by Kay Chen

This guide provides step-by-step instructions for resetting your account password in an airgapped environment, after an administrator has initiated the reset process. Follow the steps below to securely restore access to your account without internet connectivity.

🔐 Resetting a Team Member’s Password

  1. Navigate to the Team Management Page
    Go to: https://<<environment-url>>/account/team

  2. Select the Team Member
    Click on the name of the team member whose password needs to be reset.

  3. Open the Reset Password Option
    In the Update User modal that appears, click on Reset Password.

  4. Copy and Share the Reset Link
    A password reset link will be generated. Copy this link and share it securely with the team member.

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