Skip to main content

Admin's Guide: Send Custom Messages, Upgrade Alerts, and New Feature Notifications

K
Written by Kay Chen

The Certara AI Portal now features a Notification section, enabling administrators to send out notifications to all users about upcoming system downtime, new features, or any custom messages that might enhance the user experience. This ensures everyone stays updated and can make the most of the platform's capabilities.

​Notification Types

There are 3 notification types availalbe:

  1. Custom Message

  2. Upcoming Upgrade

  3. New Features

Let's explore each notification type in detail.

Custom Message

A "Custom Message" notification type is valuable because it offers flexibility for administrators to communicate unique information. It allows for timely updates on urgent issues, personalized communication, and enhances engagement by keeping users informed about important developments.

To create a Custom Message, follow these steps:

  1. Navigate to https://<<environment-url>>/account/notifications

  2. Click on 'Notifications'

  3. 'Custom Message' is selected by default

  4. Modify the Subject or leave it as is

  5. Change the Title or leave it as is

  6. Update the message

  7. Click 'Send Test' to see how the message will appear once sent

    A popup will appear at the lower right corner to signify that the message was sent successfully

  8. Check your inbox for the message

  9. Review the message and make any updates to the message, if you desire, then click "Send to All Users"

  10. Check your inbox for the message.

Upcoming Upgrade

An "Upcoming Upgrade" notification informs users about scheduled updates and potential brief service interruptions.

To create an Upcoming Upgrade notification, follow these steps:

  1. Navigate to https://<<environment-url>>/account/notifications

  2. Click on 'Notifications'

  3. Click on the box under Notification Type to reveal the menu

  4. Click to select 'Upcoming Upgrade'

  5. Modify the Subject or leave it as is

  6. Change the Title or leave it as is

  7. Update the message

    Default Message

    Updated Message

  8. Click 'Send Test' to see how the message will appear once sent

    A popup will appear at the lower right corner to signify that the message was sent successfully

  9. Check your inbox for the message

  10. Review the message and make any updates to the message, if you desire, then click "Send to All Users"

  11. Check your inbox for the message.

New Features

"New features" notifications sent by administrators keep users informed about the latest enhancements, ensuring they can fully utilize the application's capabilities.

To create an New Feature notification, follow these steps:

  1. Navigate to https://<<environment-url>>/account/notifications

  2. Click on 'Notifications'

  3. Click on the box under Notification Type to reveal the menu

  4. Click to select 'New Features'

  5. Modify the Subject or leave it as is

  6. Change the Title or leave it as is

  7. Update the message

    Default Message

    Updated Message

  8. Click 'Send Test' to see how the message will appear once sent

    A popup will appear at the lower right corner to signify that the message was sent successfully

  9. Check your inbox for the message

  10. Review the message and make any updates to the message, if you desire, then click "Send to All Users"

  11. Check your inbox for the message.

Did this answer your question?