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Obtaining CoAuthor Add-In Debug Information

This article details how to collect debug information when issues occur in the CoAuthor Add-In

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Written by Daniel Schindler

Support may ask users to provide debug information when experiencing issues using the CoAuthor Add-In. Follow the steps below to acquire debug information.

  1. Open up the document that the issue is occurring on.

  2. Open the Add-In.

  3. Right-click white space in the Add-In panel and left-click "Inspect".
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  4. A second window will open titled "DevTools". Left-click the "Network" tab.
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  5. Replicate the issue, the "DevTools" window can be moved or minimized if needed.

  6. Open the "DevTools" window and left-click the "Export HAR (sanitized)" button.
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  7. Save the HAR file.

  8. Upload the HAR file to the support case or e-mail ai-support@certara.com with the HAR file attached.
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