Support may ask for detailed logs to be generated while an issue is being replicated. Please follow the steps below to acquire these logs for support.
**These steps will not work for issues inside of CoAuthor**
Login to Layar.
Left-click the key icon in the top left of the screen.
Left-click "Enabled Detailed Logging".
Replicate the issue, this may include swapping apps to Curate or Axon. Once you are done replicating swap back to Layar.
Left-click the "key" icon and choose "Download Logs"
Wait for the log to download then upload the file to the case of e-mail ai-support@certara.com with the log attached to the e-mail.