Skip to main content

Obtaining Layar API Debug Information

This article details how to get debug information for support in regards to issues inside of Layar web applications.

D
Written by Daniel Schindler

Support may request users to replicate issues while collecting debug information from their browser. The steps in this article detail how to get that information. Steps may vary depending on your browser.

Edge

  1. Right-click open space in the Layar web application and left-click "Inspect"
    ​

  2. A panel will open in the right portion of the browser. Left-click the "Network" tab.
    ​

  3. Replicate the issue.

  4. Left-click the "Export HAR (sanitized)" button.
    ​

  5. Save the HAR file.

  6. Upload the HAR file to the support case or e-mail ai-support@certara.com with the HAR file attached.

Firefox

  1. Right-click open space in the Layar web application and left-click "Inspect"
    ​

  2. A panel will open in the bottom portion of the browser. Left-click the network tab.
    ​

  3. Replicate the issue.

  4. Left-Click the gear in the right hand side of the panel.
    ​

  5. Left-click "Copy All As HAR"
    ​

  6. Open notepad and paste the HAR text.
    ​

  7. Save the file.

  8. Upload the HAR file to the support case or e-mail ai-support@certara.com with the HAR file attached.

Chrome

  1. Right-click open space in the Layar web application and left-click "Inspect"
    ​

  2. A panel will open in the right portion of the browser. Left-click the "Network" tab.
    ​

  3. Replicate the issue.

  4. Left-click the "Export HAR (sanitized)" button.
    ​

  5. Save the HAR file.

  6. Upload the HAR file to the support case or e-mail ai-support@certara.com with the HAR file attached.
    ​


​

Did this answer your question?